CareCube ship across UAE and our orders are dispatched within 1 business working day of the order being processed. We use reputed international courier services only for all our dispatches. We mainly use Aramex and Emirates Post Group.
We provide free shipping on all orders above AED 50. For orders under/less than AED 50 will attract a shipping charge of AED 10. (COD orders will attract extra charge AED 10). Shipping charge for Bahrain, Jordan, Kuwait, Morocco, Oman, Qatar, Saudi Arabia and Yemen is AED 80 for all orders.
We have received an extraordinary increase in orders during these tough times. Despite our best efforts and those of the courier company, we are unable to deliver all orders within the committed delivery time and we apologize for this. Our stores remain open with strict hygiene measures to safely support your needs. Deliveries are being delayed up to 5 days now.
Tracking Your Order
Your tracking number will be provided in your shipping confirmation email and you can start tracking your order approximately within 24 hours after it has been dispatched. We only use reputed courier companies for all our dispatches and they are fully trackable online till they are delivered.
Order Confirmation Email
As soon as you complete your order online an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact us at firstname.lastname@example.org.
If your orders are entering the USA, Hong Kong, Singapore, Thailand, Japan, Norway, Sweden, Australia, New Zealand or many other countries, you do not have to worry about import fees. Most of these countries allow up to a certain value of goods without any import/customs fee.
There are some countries where it is possible you may have to pay import taxes, customs duty, GST (VAT) or quarantine fees upon receipt of your product. These charges are separate from CareCube shipping charge and we have no control or influence on these charges and payment of these charges are the responsibility of the person receiving the order.
All our courier partners will contact, guide and assist you with the payment of these charges (if any) and promptly deliver the shipment.
There is no risk to you!
Since we use fully trackable reputed courier services like Aramex and Emirates Post Group, you will be able to track your order at every stage till delivery. You can also get in touch with us at any time and we will assist you with tracking your order.
Incase an order is lost by the courier service, we will dispatch another order within 15 days as that is the time required to coordinate and get confirmation from the courier company on the lost shipment.
Please contact us at: email@example.com (All emails are replied within one business working day)